Level 2 Support Analyst (International Cash Management)
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Level 2 Support Analyst (International Cash Management)
Asia - Singapore
Digital et Systèmes d'Information
CDI
9/16/2024
Partager
POSTULER
Vos responsabilités
Job Responsibilities:
- Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
- Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support change management process and application releases.
- Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.
- Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
- Analyze and challenge existing support processes to achieve continuous improvement.
Direct Responsibilities:
- Incidents resolution.
- Preventive maintenance.
- Pro-active actions / measures to limit corrective maintenance activities.
- Weekend/Holiday/Night support.
Votre profil
Job Requirements
Technical
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
Functional
- Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated
Behavioural
- Good team player with strong analytical, communication and interpersonal skills.
- Results and client oriented.
- Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
- Excellent people management and communication skills.
Qualifications
- University Degree in Computer Science or related disciplines.
- Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Experience
- Strong experience in and preference for application production support.
- Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
- Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Customer/Supplier Relations :
Internal:
- Customers
- Business lines e.g. TBA
- Middle Office e.g. PCMO
- Back Office e.g. GPCO
- Suppliers
- ICM IT teams e.g. Payment, CDL
- External
- Vendors of local cash management solutions e.g. FIS, Nucleus.
- Regulators i.e. HKICL, BCS, MAS.
À propos d'Antaes
Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 15 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.
Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :
- Conseil en organisation et transformation
- Ingénierie Industrielle
- Management des systèmes d'Information
En rejoignant nos équipes vous découvrirez :
- Une équipe dynamique dans un esprit start-up
- Un accompagnement humain et un suivi de l’évolution de votre carrière
- Des challenges pour contribuer au développement de votre réseau
- Des événements : team building, meet-up, workshop, Winter Event …
-
Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)
POSTULER
Nos autres offres
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Start date : Asap
Workload : 100%, on-site
To join our Life Sciences team in Vaud, we are looking for an Investigations Specialist. You will manage and resolve manufacturing deviations in the Downstream Processing (DSP) area, ensuring timely and compliant investigations within the quality system.
The project :
- Lead deviation investigations using Six Sigma methods (DMAIC, Ishikawa, 5M, etc.).
- Evaluate equipment, product, and material impacts with expert support.
- Identify root causes and define corrective/preventive actions (CAPA).
- Prepare and present investigation reports and action plans.
- Track key performance indicators (deviations and CAPA).
- Facilitate cross-functional workshops when needed.
Ingénieur Sécurité au travail
Lieux : Genève
Date de début : Asap
Occupation du poste : 100%, sur site
Pour rejoindre nos équipes près de Genève, nous recrutons un Ingénieur Santé et Sécurité au travail.
Le projet :
- Mettre en œuvre et suivre la politique santé-sécurité au sein de plusieurs départements.
- Piloter le système de management santé-sécurité (analyses de risques, audits, formation, reporting, plans d’action).
- Apporter votre expertise sécurité dans les projets de construction ou de rénovation.
- Garantir la conformité incendie et coordonner les relations avec les autorités et partenaires (inspection, OCIRT, SUVA, etc.).
- Participer à l’amélioration continue des systèmes de management QSSE.
Chargé de projet industrialisation & environnement
Lieux : Genève
Date de début : Asap
Occupation du poste : 100%, sur site
Pour rejoindre nos équipes à Genève, nous recrutons un Chargé de projet industrialisation & environnement dont la mission principale est de garantir la conformité légale et la réduction des impacts environnementaux dans le cadre des projets d’acquisition d’équipements industriels.
Le projet :
- Piloter l’amélioration continue des cahiers des charges des équipements, en intégrant les exigences environnementales et énergétiques.
- Définir les objectifs et orienter la stratégie de durabilité pour les projets d’acquisition d’équipements industriels sur les sites de production.
- Promouvoir et intégrer les principes de l’écoconception dans le développement des nouveaux équipements.
- Sur les projets prioritaires, assurer le pilotage des objectifs environnementaux, depuis la définition du cahier des charges jusqu’à la qualification industrielle, en mobilisant l’ensemble des parties prenantes.
- Évaluer les concepts techniques, valider les solutions proposées et contribuer à la prise de décision.
- Organiser la capitalisation et la valorisation des données environnementales dans les outils informatiques dédiés.
- Participer aux réseaux internes de compétences et aux groupes transversaux.
- Assurer une communication proactive et claire auprès des différents interlocuteurs.
Automaticien
Pour rejoindre nos équipes près de Fribourg, nous recherchons un Ingénieur Automaticien avec la maitrise de Beckhoff, Siemens, Rockwell.
Le projet :
- Développer, tester et valider des améliorations logicielles pour les machines outils CNC.
- Optimiser les performances des logiciels et rester à la pointe des technologies.
- Collaborer avec d’autres ingénieurs pour intégrer les solutions logicielles.
- Assurer la maintenance des logiciels existants et le support technique aux utilisateurs.
Project Manager – Equipment Design
We are looking for a proactive and detail-oriented Project Manager in Equipment Design to lead the development, design, and implementation of process equipment within a regulated environment. You will oversee technical design activities from concept to qualification, ensuring compliance with engineering standards, project timelines, and GMP requirements.
Your role:
- Lead equipment design projects from feasibility through to commissioning and qualification.
- Coordinate mechanical, automation, and process design activities with internal and external stakeholders.
- Develop and review technical specifications, design documentation, and FAT/SAT protocols.
- Manage supplier relationships, including technical alignment, design reviews, and project follow-up.
- Ensure budget and schedule control across all project phases.
- Oversee change management and risk assessment related to equipment design and modifications.
- Support CQV teams during qualification phases and participate in design improvement workshops.
- Guarantee compliance with GMP, safety, and quality standards for all equipment.
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Level 2 Support Analyst (International Cash Management)
Asia - Singapore
Digital et Systèmes d'Information
CDI
Vos responsabilités
Job Responsibilities:
- Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
- Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support change management process and application releases.
- Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.
- Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
- Analyze and challenge existing support processes to achieve continuous improvement.
Direct Responsibilities:
- Incidents resolution.
- Preventive maintenance.
- Pro-active actions / measures to limit corrective maintenance activities.
- Weekend/Holiday/Night support.
Votre profil
Job Requirements
Technical
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
Functional
- Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated
Behavioural
- Good team player with strong analytical, communication and interpersonal skills.
- Results and client oriented.
- Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
- Excellent people management and communication skills.
Qualifications
- University Degree in Computer Science or related disciplines.
- Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Experience
- Strong experience in and preference for application production support.
- Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
- Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Customer/Supplier Relations :
Internal:
- Customers
- Business lines e.g. TBA
- Middle Office e.g. PCMO
- Back Office e.g. GPCO
- Suppliers
- ICM IT teams e.g. Payment, CDL
- External
- Vendors of local cash management solutions e.g. FIS, Nucleus.
- Regulators i.e. HKICL, BCS, MAS.
Our positions are open to people who have been recognized as disabled workers. T&S Group promotes diversity and equality in the workplace. All qualified M/F candidates are considered for employment on an equal basis.
À propos d'Antaes
Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 15 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.
Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :
- Conseil en organisation et transformation
- Ingénierie Industrielle
- Management des systèmes d'Information
En rejoignant nos équipes vous découvrirez :
- Une équipe dynamique dans un esprit start-up
- Un accompagnement humain et un suivi de l’évolution de votre carrière
- Des challenges pour contribuer au développement de votre réseau
- Des événements : team building, meet-up, workshop, Winter Event …
-
Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)
