Position: ICT Medical Implementation Expert
Location: Nyon
Workload: 100%
Start date: As soon as possible
Main responsibilities:
You will be responsible for:
• Managing the maintenance and evolution of a portfolio of IT solutions supporting medical and anti-doping activities within an international sports environment.
• Acting as the key interface between business stakeholders, ICT teams, delivery teams, suppliers and partners to ensure that delivered solutions meet business needs and expectations.
• Collecting, analysing and formalising business requirements, then translating them into clear technical briefs, user stories, test scenarios and documentation for the development teams.
• Maintaining and refining medical and anti-doping product backlogs, ensuring that roadmaps remain accurate, up to date and aligned with business priorities.
• Coordinating and delivering onboarding activities for business users, including workshops, training sessions and event-based enablement initiatives.
• Supporting the adoption and operational use of digital medical solutions during events, workshops and conferences, including on-site support when required.
• Acting as an escalation point between business units, ICT stakeholders and delivery teams, while helping to remove impediments and resolve operational issues.
• Managing relationships with suppliers and partners, ensuring that service delivery meets contractual obligations, quality standards and project objectives.
• Overseeing solution maintenance and support by testing functionalities, identifying incidents, coordinating fixes and suggesting continuous improvements.
• Conducting quality controls based on predefined metrics and taking appropriate actions to ensure a high standard of delivery.
• Supporting the delivery of projects and products in line with the roadmap, while fostering innovation and identifying opportunities for improvement, optimisation and cost savings.
• Monitoring market trends and emerging technologies in order to identify new opportunities relevant to the medical and anti-doping digital ecosystem.
Expected skills:
• You have at least 5 years of proven experience in B2B product development, product delivery or digital solution implementation.
• You have experience in application maintenance, support and operational delivery.
• Experience in the medical industry, sports environment or international organisation is an asset.
• You have a strong understanding of the software development lifecycle.
• You are able to write clear user stories, manage backlogs and coordinate UAT, functional testing and defect tracking.
• You are comfortable working with business stakeholders and technical teams, acting as a bridge between business needs and IT delivery.
• You have experience with user onboarding, training delivery and stakeholder engagement, ideally in event-based or operational environments.
• You have experience with data visualisation, analytics and data modelling.
• You are proficient with product and backlog management tools such as Jira, Azure DevOps or equivalent.
• You have experience with collaboration and documentation tools such as Confluence, SharePoint and Microsoft Teams.
• You understand API-based integrations and REST/SOAP services.
• You are familiar with cloud-based platforms and SaaS application environments.
• You have a basic understanding of IT service management tools and processes such as ServiceNow or equivalent.
• You are able to support and troubleshoot applications in live and operational environments.
• Knowledge of data visualisation tools such as Power BI, Tableau or equivalent is an asset.
• Familiarity with security and data protection principles, including GDPR awareness, is an asset.
• Understanding of system interfaces, data flows and interoperability between applications is an asset.