Tech Support Specialist - Zurich
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Tech Support Specialist - Zurich
Suisse - Zurich
Digital et Systèmes d'Information
CDI
4/3/2025
Partager
POSTULER
Vos responsabilités
We are looking for a Tech Support Specialist Zurich to join our client's team. The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Zurich, Switzerland.
This role involves providing high-quality end-user support services to senior staff.
Your main goals:
- Provide end-user support for company-supported computers, applications, and platforms.
- Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
- Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
- Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your main tasks:
- Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- Process requests and incidents from end users.
- Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
- Deliver accurate information to end users about Digital & Technology (D&T) products or services.
- Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- Communicate any feedback or suggestions from end users to the relevant internal team.
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
- Create and modify accounts for new and existing employees.
- Perform first-level Digital & Tech Infrastructure tasks and activities.
- Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
- Determine the optimal solution based on the issue and details provided by end users.
- Guide users through the problem-solving process.
Votre profil
Your profile:
- Experience as a help desk technician or in an end user support role
- Familiarity with help desk and remote control software
- Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
- Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers
- Knowledge of Windows 10, 11 Operating Systems, iOS
- Familiarity with Apple Business Manager, inTune, MDM
- Experience with Print Server and File Server permissions operations
- Ability to diagnose and resolve technical issues
- Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
- Strong communication skills
- Customer-oriented approach and composed demeanor
- Possession of a driving license
- English
- German
- French would be a plus
Work Experience:
- 3-5 years of work in a similar position
- Including 0-3 years Retail/Luxury industry
Education:
- IT Technician or Certificat fédéral de capacité (CFC) in IT area
- Additionally, Industry certifications (Microsoft, Apple, etc…) really appreciated
À propos d'Antaes
Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 15 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.
Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :
- Conseil en organisation et transformation
- Ingénierie Industrielle
- Management des systèmes d'Information
En rejoignant nos équipes vous découvrirez :
- Une équipe dynamique dans un esprit start-up
- Un accompagnement humain et un suivi de l’évolution de votre carrière
- Des challenges pour contribuer au développement de votre réseau
- Des événements : team building, meet-up, workshop, Winter Event …
- Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)
POSTULER
Nos autres offres
Chargé de projets Industrialisation - Investissement/Process
Le projet :
Nous recherchons un Chargé de projets Industrialisation - Investissement/Process (H/F) pour accompagner un acteur industriel majeur dans la gestion et le pilotage de projets stratégiques liés aux investissements et à l’amélioration des processus de production.
En tant que Chef de Projet Industrailisation, vos missions seront :
- Atteindre les objectifs qualité en s’appuyant sur les experts techniques.
- Animer l’analyse des besoins, intégrer les attentes clients et référentiels techniques pour structurer les projets.
- Fédérer les contributeurs autour des objectifs et valoriser le travail d’équipe.
- Formaliser les scénarios industriels et solutions techniques, assurer le suivi des activités et la levée des risques.
- Justifier les évolutions nécessaires et contribuer aux plans d’amélioration continue et aux programmes d’investissement.
- Mettre à jour les informations projets et assurer la communication sur les aspects qualité, risques, délais et coûts.
- Animer les réunions de suivi, traiter les écarts et faciliter la prise de décision.
- Partager les bonnes pratiques et contribuer à l’évolution des référentiels internes.
Superviseur de Maintenance - Mécanique et Serrurerie
Le projet :
Nous recherchons un Superviseur de maintenance (H/F) pour intégrer un site industriel situé à Satigny/La Plaine (Genève, Suisse). Vous serez un acteur clé dans la maintenance et l’amélioration continue des équipements, en garantissant la sécurité et l’efficacité des opérations.
En tant que Superviseur de Maintenance, vos missions seront :
- Veiller au respect des normes ATEX et garantir la sécurité des équipes sur site.
- Planifier et encadrer les travaux de maintenance préventive et corrective en fonction des compétences de l’équipe.
- Animer, motiver et développer une équipe de techniciens en maintenant une dynamique de collaboration efficace.
- Analyser les pannes, proposer des solutions adaptées et assurer le suivi des interventions.
- Travailler en étroite collaboration avec les autres services pour optimiser la fiabilité des installations et implémenter des bonnes pratiques (5S, Lean, etc.).
Tech Support Specialist - Zurich
We are looking for a Tech Support Specialist Zurich to join our client's team. The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Zurich, Switzerland.
This role involves providing high-quality end-user support services to senior staff.
Your main goals:
- Provide end-user support for company-supported computers, applications, and platforms.
- Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
- Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
- Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your main tasks:
- Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- Process requests and incidents from end users.
- Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
- Deliver accurate information to end users about Digital & Technology (D&T) products or services.
- Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- Communicate any feedback or suggestions from end users to the relevant internal team.
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
- Create and modify accounts for new and existing employees.
- Perform first-level Digital & Tech Infrastructure tasks and activities.
- Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
- Determine the optimal solution based on the issue and details provided by end users.
- Guide users through the problem-solving process.
Chef de projet MT / BT
- La planification, la coordination et le suivi de projets d’installations électriques (poste de transformation, câblage, distribution, raccordement, etc.)
- Le pilotage des équipes techniques internes et externes
- La gestion du budget, des délais et de la qualité des livrables
- La participation aux appels d’offres et le suivi des relations clients
- Le respect des normes de sécurité et des réglementations suisses en vigueur
Superviseur Mécanique
- Garantir la sécurité et le respect des normes (ATEX).
- Organiser la maintenance préventive et corrective.
- Manager et motiver l’équipe de 10-15 personnes, favoriser son développement.
- Diagnostiquer les pannes et proposer des solutions.
- Collaborer avec d'autres services pour améliorer les équipements et les processus.
- Mettre en œuvre les principes d’amélioration continue (5S, Lean).
- Suivre et analyser les données de maintenance.
FORMULAIRE DE CANDIDATURE
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Tech Support Specialist - Zurich
Suisse - Zurich
Digital et Systèmes d'Information
CDI
Vos responsabilités
We are looking for a Tech Support Specialist Zurich to join our client's team. The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Zurich, Switzerland.
This role involves providing high-quality end-user support services to senior staff.
Your main goals:
- Provide end-user support for company-supported computers, applications, and platforms.
- Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
- Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
- Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your main tasks:
- Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- Process requests and incidents from end users.
- Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
- Deliver accurate information to end users about Digital & Technology (D&T) products or services.
- Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- Communicate any feedback or suggestions from end users to the relevant internal team.
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
- Create and modify accounts for new and existing employees.
- Perform first-level Digital & Tech Infrastructure tasks and activities.
- Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
- Determine the optimal solution based on the issue and details provided by end users.
- Guide users through the problem-solving process.
Votre profil
Your profile:
- Experience as a help desk technician or in an end user support role
- Familiarity with help desk and remote control software
- Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
- Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers
- Knowledge of Windows 10, 11 Operating Systems, iOS
- Familiarity with Apple Business Manager, inTune, MDM
- Experience with Print Server and File Server permissions operations
- Ability to diagnose and resolve technical issues
- Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
- Strong communication skills
- Customer-oriented approach and composed demeanor
- Possession of a driving license
- English
- German
- French would be a plus
Work Experience:
- 3-5 years of work in a similar position
- Including 0-3 years Retail/Luxury industry
Education:
- IT Technician or Certificat fédéral de capacité (CFC) in IT area
- Additionally, Industry certifications (Microsoft, Apple, etc…) really appreciated
Our positions are open to people who have been recognized as disabled workers. T&S Group promotes diversity and equality in the workplace. All qualified M/F candidates are considered for employment on an equal basis.
À propos d'Antaes
Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 15 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.
Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :
- Conseil en organisation et transformation
- Ingénierie Industrielle
- Management des systèmes d'Information
En rejoignant nos équipes vous découvrirez :
- Une équipe dynamique dans un esprit start-up
- Un accompagnement humain et un suivi de l’évolution de votre carrière
- Des challenges pour contribuer au développement de votre réseau
- Des événements : team building, meet-up, workshop, Winter Event …
- Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)
