
Job Description:
- Contribute to IT projects for Antaes clients
- Provide support to internal and external customers in accordance with SLAs
- Act as the Single Point of Contact (SPOC) for customers, coordinating with internal resolver groups and the Service Desk to resolve faults
- Initiate timely escalations to specialized groups for complex issues
- Proactively detect service-related problems, conduct diagnostics, and maintain ownership until resolution
- Ensure correct functioning and maintenance of all internal and external systems
- Perform Change Management, configuration, design, and implementation of supported products
- Conduct analysis, definition, documentation, and testing of application and system enhancements
- Carry out preventive and proactive maintenance and system monitoring
- Install, repair, and maintain hardware: Desktop PCs, Office/ATI Printers, Switches, Routers, IP Phones, Servers, and WAN equipment (Modems/ISDN)
- Manage equipment replacement and spare parts inventory replenishment
- Perform cabling and hardware intervention at the component level
- Provide onsite support to users during service cutovers
- Manage local suppliers providing services to the Operations centers
- Adhere to installation guidelines and industry best practices
- Document lessons learned, known errors, and operational knowledge for continuous improvement
- Work on a 24/7 shift rotation or on-call standby basis as required
- Contribute to the promotion of Antaes services on top of assistance provided to clients
Job Requirements:
- Diploma or Certificate in Computer Science, Electronic Engineering, or Telecommunications.
- ITIL Foundation Certificate
- Entry-level certifications such as CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist
- 2–3 years in network, application, or system support
- Direct experience managing external customers and delivering against strict SLAs
- Knowledge of TCP/IP,LAN topologies, and basic Cisco configuration (assigning IPs, managing interfaces).
- Installation and maintenance of Microsoft, Linux, and Unix environments.
- Proficient in troubleshooting using PING, TRACEROUTE, and other diagnostic equipment
Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 15 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.
Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :
En rejoignant nos équipes vous découvrirez :
Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)
Job Description:
- Contribute to IT projects for Antaes clients
- Provide support to internal and external customers in accordance with SLAs
- Act as the Single Point of Contact (SPOC) for customers, coordinating with internal resolver groups and the Service Desk to resolve faults
- Initiate timely escalations to specialized groups for complex issues
- Proactively detect service-related problems, conduct diagnostics, and maintain ownership until resolution
- Ensure correct functioning and maintenance of all internal and external systems
- Perform Change Management, configuration, design, and implementation of supported products
- Conduct analysis, definition, documentation, and testing of application and system enhancements
- Carry out preventive and proactive maintenance and system monitoring
- Install, repair, and maintain hardware: Desktop PCs, Office/ATI Printers, Switches, Routers, IP Phones, Servers, and WAN equipment (Modems/ISDN)
- Manage equipment replacement and spare parts inventory replenishment
- Perform cabling and hardware intervention at the component level
- Provide onsite support to users during service cutovers
- Manage local suppliers providing services to the Operations centers
- Adhere to installation guidelines and industry best practices
- Document lessons learned, known errors, and operational knowledge for continuous improvement
- Work on a 24/7 shift rotation or on-call standby basis as required
- Contribute to the promotion of Antaes services on top of assistance provided to clients
Job Requirements:
- Diploma or Certificate in Computer Science, Electronic Engineering, or Telecommunications.
- ITIL Foundation Certificate
- Entry-level certifications such as CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist
- 2–3 years in network, application, or system support
- Direct experience managing external customers and delivering against strict SLAs
- Knowledge of TCP/IP,LAN topologies, and basic Cisco configuration (assigning IPs, managing interfaces).
- Installation and maintenance of Microsoft, Linux, and Unix environments.
- Proficient in troubleshooting using PING, TRACEROUTE, and other diagnostic equipment
Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 15 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.
Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :
En rejoignant nos équipes vous découvrirez :
Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)