Level 2 Support Analyst (International Cash Management)

Context:

• The Analyst will handle Application Support activities.
• Provide support for Olympic (Core Banking) and related interfaces and systems.
• Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.
• Assist on DR, BCP exercise and patching cycles

Job Description:

• Be a great team player, experienced in working with agile teams. Ability to collaborate closely with Developers, Business Analyst and Stakeholders.
• Conduct UX/UI reviews and manage necessary changes with the development team.
• Present and justify your design solutions based on user research with a clear understanding on the overall design roadmap, as well as your own design thinking and fundamental principles (i.e. colour theory, information hierarchy, etc.).
• Educate, plan, support and conduct user research / workshops with Business Analyst to collect qualitative and quantitative feedback from users.
• Create, improve and use hi-fidelity wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods.
• Create clean and structured design files for better organization.
• Manage and improve design components within Design System.
• Continually keep yourself and your design team updated with the latest changes in your industry's standards.
• Being able to assist in creating / improving communication collaterals occasionally.

We are currently hiring permanent consultants as DevOps Engineers for new long-term projects for our Banking Clients, whose department is responsible for the development and maintenance of Capital Market applications used by worldwide users covering Transversal GMD & MCR, T2R, Front Office, Back Office, and Finance domains.

The Engineer will work on Market Risk, Counterparty Risk & Referential Collateral critical applications for the bank with strict response times and SLA to respect.

The Engineer will work on below main roles.

• Industrialization: Implement all necessary tools to manage the environments, the continuous integration, the continuous delivery and the processes execution.
• Environments: Manage and administrate environments from assembly to production (rules included), infrastructure implementation, operational usage.
• Operations: Execute the maintenance operations, delivery and environment monitoring.
• L3: Operate as L3 on non-production environments for delivery teams and also on production for support teams.

Job Responsibilities:

• Participate in the automation of the deployment solution.
• Participate in environment preparation for testing phases.
• Participate in developing tools to simplify day-to-day activities on the program.
• Facilitate coordination between program developers and infrastructure engineers.
• Ensure continuous improvement and maintenance of the CI-CD pipeline.
• Provide investigation help while fostering knowledge and sharing best practices with team members.
• Document processes and ensure they are properly followed.
• Ensure high-standard delivery to production.
• The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the project/support team.

The AAA & Actuate developer will be responsible for the design of solutions for the upcoming changes to the existing as well as new assets/applications within the Services division.

This role is technology-oriented, which includes defining development methodologies, hands-on development for new projects/evolutions, production L3 (Developer level) support, providing technical solutions, and performing POC for new relevant frameworks available in the market.

Knowledge and experience in the Wealth Management (Private Banking) domain is a good to have. (Portfolio Analysis, Order Management, and Advisory functions).

Job Description:

• Perform Business Analysis, interacting with various business representatives
• Write technical specifications for developments done by technical teams (Unix, Java, TX maps)
• Do Triple A Core object development
• Do Actuate Reports development
• Prepare technical deliveries and support implementation by integration teams.
• Perform functional testing of PMS domain systems (formalization in ALM System)
• Propose solutions and improvements
• Contribute to key and strategic projects
• Contribute to Support Activities
• Perform Project Management activities
• Perform quality reporting and controls in line with the Teams QACMP
• Applications managed by the team: Triple A core objects, Triple A data model, functional asset unicity

We are looking for an experienced HR Project Manager to join our team in Geneva. The objective is to support our client in the management and coordination of various HR-related projects, with a focus on the digitization of business processes.

• Supporting our client in the digitization of HR processes, by identifying and optimizing target processes.
• Standardize HR practices across sites.
• Coordinate digitalization projects with an approach focused on HR business lines and stakeholder needs.
• Plan, organize and supervise HR projects linked to digitalization, HRIS migration and business process optimization.
• Work with HR departments (Payroll, Recruitment, Career Management) to redefine and harmonize processes.
• Develop a strategic HR roadmap adapted to the challenges of digitalization.
• Monitor projects in terms of quality, budget, risks and resources.
• Manage change management by involving teams and facilitating their adoption of new tools and processes.