- FR
Level 2 Support Analyst (International Cash Management)
Level 2 Support Analyst (International Cash Management)
About the role
Job Responsibilities:
- Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
- Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support change management process and application releases.
- Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.
- Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
- Analyze and challenge existing support processes to achieve continuous improvement.
Direct Responsibilities:
- Incidents resolution.
- Preventive maintenance.
- Pro-active actions / measures to limit corrective maintenance activities.
- Weekend/Holiday/Night support.
Your profile
Job Requirements
Technical
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc.
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
Functional
- Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated
Behavioural
- Good team player with strong analytical, communication and interpersonal skills.
- Results and client oriented.
- Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
- Excellent people management and communication skills.
Qualifications
- University Degree in Computer Science or related disciplines.
- Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Experience
- Strong experience in and preference for application production support.
- Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
- Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Customer/Supplier Relations :
Internal:
- Customers
- Business lines e.g. TBA
- Middle Office e.g. PCMO
- Back Office e.g. GPCO
- Suppliers
- ICM IT teams e.g. Payment, CDL
- External
- Vendors of local cash management solutions e.g. FIS, Nucleus.
- Regulators i.e. HKICL, BCS, MAS.
About Antaes
Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 15 consulting firms in Switzerland. We employ over 300 experienced consultants who share our passion.
With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:
- Organization and transformation consulting
- Industrial Engineering
- Information Systems Management
By joining our teams you will discover :
- A dynamic team in a start-up spirit
- Human support and career development monitoring
- Challenges to help develop your network
- Events: team building, meet-up, workshop, Winter Event ...
-
An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)
Laser Engineer - Industrial Sector M/F
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As a Laser Engineer - Industrial Sector, your responsibilities will include:
Launch of new products
- Preparation of production files
- Definition and optimization of2D/3Dlaser machining strategies
- Close collaboration with the technical office and methods teams
Technical studies and feasibility
- Analysis of clients requests clients specifications
- Feasibility studies according to materials (metals, polymers, ceramics, etc.)
- Research and definition of suitable laser parameters (power, frequency, speed, focus, etc.)
Continuous improvement & R&D
- Optimization of existing processes (quality, speed, repeatability)
- Participation in R&D projects and the development of new processes
- Technology watch on Femto/Nano laser processes
Industrial support and maintenance
- Participation in preventive and corrective maintenance of laser equipment
- Fault diagnosis and improvement of machine availability
- Production technical support
Engineering Project Coordinator - Biotech
Location: Vaudarea
Start date: January2026
Workload: 100%, on site
To join our Life Sciences team in Vaud, we are looking for anEngineering Project Coordinatorin the biotechnology sector.
The project:
- Lead and manage engineering projects (CAPEX) from feasibility to handover,
- Define project scope, timelines, budgets, and risk mitigation plans,
- Coordinate internal stakeholders, external partners, vendors, and contractors,
- Ensure compliance with GMP, HSE, and Swiss/EU regulatory standards,
- Oversee design, installation, qualification, and commissioning activities,
- Monitor project performance and report progress to senior management,
- Support continuous improvement and standardization of project processes.
Project Engineer – District Heating and Cooling Networks
Location: cantons of Geneva and Vaud
Start date: January 2026
Staffing: 100%, on site
Antaes is recruiting aProject Engineer – District Heating and Cooling Networks forone of its clients.
As a Project Engineer, you will be involved in all phases of projects related to district heating networks (pre-insulated steel) and district cooling networks (steel or GRP), from design to commissioning.
Your responsibilities:
- Technical design of thermal networks (district heating, district cooling, possibly CAD substations)
- Construction monitoring: coordination of works, monitoring of schedules, compliance with costs and quality standards
- Commissioning of facilities
- Participation in design and dimensioning calculations (networks, substations)
- Study monitoring: coordination with internal or external design offices
- Management of thermal projects: from the preliminary design phase to acceptance
- Support for production and operations teams
Design Draftsman - General Installation
Locations : Geneva
Start date : Asap
Staffing: 100%, on site
To join our teams in Geneva, we are recruiting aDesign Draftsman responsiblefor ensuring the quality, compliance, and updating of all technical documentation for the site.
You will also be responsible for graphic standards and the administration of CAD/CAM tools.
The project :
- Manage CAD Process work requests carried out internally or by external partners.
- Create, modify, and update technical documents (P&IDs, network diagrams, mechanical drawings, parts lists, etc.) using AutoCAD.
- Update the 3D model of the site with E3D.
- Ensure the proper management, storage, and archiving of technical documentation in the document management system (creation, versions, approvals, etc.).
- Administer CAD/CAM tools and participate in their development (configuration, software updates, IT collaboration).
- Draft specifications for subcontractors and ensure CAD/CAM standards are met on site.
- Collaborate with project and maintenance teams to ensure technical, graphic, and regulatory compliance of documents.
- Train and support users of CAD tools and internal standards (Engineering, Maintenance, Utilities, Production).
Organization Project Manager – Hospitals
Location: Geneva, Switzerland
Start date: January 2026
Job occupancy: 60%
We are looking for anOrganizational Project ManagerConsultant to assist a project manager in leading a major program to reorganize and optimize space at a large hospital site.
Main activities :
- Support for project management and preparation of meetings (steering committee, minutes, reports),
- Participation in planning: Gantt charts, progress monitoring, coordination of detours and refreshment work.
- Support for analyzing team needs and preparing development plans.
- Budget monitoring (furnishings, construction work, equipment),
- Preparation and updating of project documents: RACI/RIDA, risk matrices, furniture/IT inventories, final assignments,
- Contribution to the project review and feedback.
Level 2 Support Analyst (International Cash Management)
About the role
Job Responsibilities:
- Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
- Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support change management process and application releases.
- Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.
- Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
- Analyze and challenge existing support processes to achieve continuous improvement.
Direct Responsibilities:
- Incidents resolution.
- Preventive maintenance.
- Pro-active actions / measures to limit corrective maintenance activities.
- Weekend/Holiday/Night support.
Your profile
Job Requirements
Technical
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc.
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
Functional
- Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated
Behavioural
- Good team player with strong analytical, communication and interpersonal skills.
- Results and client oriented.
- Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
- Excellent people management and communication skills.
Qualifications
- University Degree in Computer Science or related disciplines.
- Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Experience
- Strong experience in and preference for application production support.
- Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
- Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Customer/Supplier Relations :
Internal:
- Customers
- Business lines e.g. TBA
- Middle Office e.g. PCMO
- Back Office e.g. GPCO
- Suppliers
- ICM IT teams e.g. Payment, CDL
- External
- Vendors of local cash management solutions e.g. FIS, Nucleus.
- Regulators i.e. HKICL, BCS, MAS.
About Antaes
Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 15 consulting firms in Switzerland. We employ over 300 experienced consultants who share our passion.
With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:
- Organization and transformation consulting
- Industrial Engineering
- Information Systems Management
By joining our teams you will discover :
- A dynamic team in a start-up spirit
- Human support and career development monitoring
- Challenges to help develop your network
- Events: team building, meet-up, workshop, Winter Event ...
-
An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)
