Application Support Analyst (Banking Applications, AS400, UNIX, Olympic Core Banking System)

Application Support Analyst (Banking Applications, AS400, UNIX, Olympic Core Banking System)
See all offers

Application Support Analyst (Banking Applications, AS400, UNIX, Olympic Core Banking System)

Asia - Singapore
Digital and Information System
Permanent
12/10/2024
APPLY

About the role

Context:

  • The Analyst will handle Application Support activities.
  • Provide support for Olympic (Core Banking) and related interfaces and systems.
  • Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

  • Provide L1/L2 Application support to end-users
  • Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
  • Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships
  • Adhere to Service Level objective target and roadmap
  • Maintain knowledge articles.
  • Assist on DR, BCP exercise and patching cycles

Context:

  • The Analyst will handle Application Support activities.
  • Provide support for Olympic (Core Banking) and related interfaces and systems.
  • Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

  • Provide L1/L2 Application support to end-users
  • Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
  • Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships
  • Adhere to Service Level objective target and roadmap
  • Maintain knowledge articles.
  • Assist on DR, BCP exercise and patching cycles

Your profile

This is some text inside of a div block.

Job Requirements:

  • At least a Bachelor's Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
  • At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
  • With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
  • With good knowledge on general ledger and general accounting schemes of financial products
  • Knowledge and experience in supporting Olympic banking system is a strong plus
  • With basic AS400 and Unix troubleshooting skills
  • Strong knowledge on SQL queries, data analysis
  • Familiar with Production support tools like ServiceNow and JIRA is a plus
  • Excellent verbal and written communication skills and can interact with a diverse group.
  • Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
  • Singapore core applications preferred.

About Antaes

Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 15 consulting firms in Switzerland. We employ over 300 experienced consultants who share our passion.

 

With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:

  • Organization and transformation consulting
  • Industrial Engineering
  • Information Systems Management

 

By joining our teams you will discover :

  • A dynamic team in a start-up spirit
  • Human support and career development monitoring
  • Challenges to help develop your network
  • Events: team building, meet-up, workshop, Winter Event ...
  • An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)

APPLY
Our other offers

Machine Learning Engineer

Asia - Singapore
Permanent
Digital and Information System

We are looking for a talented MLOps Engineer to join our production team, specializing in implementing cutting-edge generative AI and machine learning applications. The ideal candidate will have hands-on experience with tools such as Microsoft OpenAI, Domino Data Lab, and Mistral models. This role requires the ability to identify differences between various models, monitor their performance, and collaborate closely with application teams to share knowledge and best practices.

 

Job Responsibilities

  • Collaborate with data scientists and software engineers to Implement and optimize generative AI and machine learning models in production environments.
  • Provision & manage the infrastructure required for hosting ML models, including cloud resources and on-premises servers.
  • Utilize containerization technologies like Docker to package models and dependencies.
  • Develop and maintain CI/CD pipelines for automating the testing, integration, and deployment of ML models.
  • Implement version control to track changes in both code and model artifacts.
  • Optimize existing models for performance and scalability.
  • Establish monitoring solutions to track the performance and health of deployed models.
  • Set up logging mechanisms to capture relevant information for debugging and auditing purposes.
  • Ensure compliance with regulations and data protection standards.
  • Document processes, methodologies, and results for transparency and reproducibility.
See the offer

Project & Change Manager - Public Sector

Switzerland - Geneva
Permanent
Industrial Engineering and Life-Science

As project manager :

  • Project structuring, documentation and planning,
  • Time and risk management,
  • Follow-up and moderation of project review sessions,
  • Preparation and participation in steering committee meetings,

 

As a change manager :

  • Situational diagnosis,
  • Development and monitoring of change and communication plans,
  • Contribution to the actions of these plans to facilitate adoption by the teams,
  • Support for local managers,
  • Advising the head of department as the project's principal and helping to prepare exchanges with the unions or communication actions.
See the offer

Electrical automation project manager (M/F)

Switzerland - Neuchâtel
Permanent
Industrial Engineering and Life-Science

We are currently recruiting a Project Manager, Electrical Automation (M/F) to join our industrial expertise division as part of a large-scale, long-term project to expand our partner's activities.

 

As an Electrical Automation Project Manager (M/F), your responsibilities will include :

 

  • Manage and coordinate electrical subcontracting projects.
  • Manage technical, financial and organizational aspects.
  • Establish and maintain strategic relationships with clients.
  • Implement continuous improvement actions and optimize processes.
See the offer

Electrical project manager (M/F)

Switzerland - Berne
Permanent
Industrial Engineering and Life-Science

We are currently recruiting an Electrical Project Manager (M/F) to join our industrial expertise division on a large-scale, long-term project to expand our partner's activities.

 

As an Electrical Project Manager (M/F), your responsibilities will include :

 

  • Manage and monitor new construction and renovation projects in various building sectors
  • Drawing up preliminary designs, drafting specifications, issuing invitations to tender and coordinating acceptance procedures in close collaboration with operators
  • Ensure compliance and correct sizing of electrical installations
  • Manage the administrative aspects of projects: planning, budget monitoring and reporting
  • Manage internal and external service providers, and collaborate with partner engineering firms
See the offer

Electroplating maintenance technician F/H

Switzerland - Berne
Permanent
Industrial Engineering and Life-Science

We are recruiting an Electroplating Maintenance Technician on a permanent contract to join our expertise center as part of a large-scale, long-term project to expand our partner's activities.

 

As an Electroplating Maintenance Technician F/H, your responsibilities will include :

 

  • Work independently while ensuring the implementation of corrective and preventive actions with the team, in order to reduce downtime as much as possible.
  • Rigorously apply established processes, including ERP tracking and interdepartmental collaboration.
  • Identify and propose areas for improvement, and ensure their operational deployment.
  • Share feedback, recommendations and best practices from our operations within the team, while encouraging mutual support.
  • Provide technical support to production teams.
  • Maintain relationships of trust and quality with suppliers and subcontractors.
See the offer
APPLICATION FORM
* required fields
By submitting this form, you acknowledge that you have read our website's privacy policy, which includes your rights regarding your personal data.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Application Support Analyst (Banking Applications, AS400, UNIX, Olympic Core Banking System)

Asia - Singapore
Digital and Information System
Permanent

About the role

This is some text inside of a div block.

Context:

  • The Analyst will handle Application Support activities.
  • Provide support for Olympic (Core Banking) and related interfaces and systems.
  • Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

  • Provide L1/L2 Application support to end-users
  • Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
  • Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships
  • Adhere to Service Level objective target and roadmap
  • Maintain knowledge articles.
  • Assist on DR, BCP exercise and patching cycles

Your profile

This is some text inside of a div block.

Job Requirements:

  • At least a Bachelor's Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
  • At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
  • With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
  • With good knowledge on general ledger and general accounting schemes of financial products
  • Knowledge and experience in supporting Olympic banking system is a strong plus
  • With basic AS400 and Unix troubleshooting skills
  • Strong knowledge on SQL queries, data analysis
  • Familiar with Production support tools like ServiceNow and JIRA is a plus
  • Excellent verbal and written communication skills and can interact with a diverse group.
  • Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
  • Singapore core applications preferred.
Our positions are open to people who have been recognized as disabled workers. T&S Group promotes diversity and equality in the workplace. All qualified M/F candidates are considered for employment on an equal basis.

About Antaes

Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 15 consulting firms in Switzerland. We employ over 300 experienced consultants who share our passion.

 

With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:

  • Organization and transformation consulting
  • Industrial Engineering
  • Information Systems Management

 

By joining our teams you will discover :

  • A dynamic team in a start-up spirit
  • Human support and career development monitoring
  • Challenges to help develop your network
  • Events: team building, meet-up, workshop, Winter Event ...
  • An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)