- FR
Tech Support Specialist - Zurich
Tech Support Specialist - Zurich
About the role
We are looking for a Tech Support Specialist Zurich to join our client's team. The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Zurich, Switzerland.
This role involves providing high-quality end-user support services to senior staff.
Your main goals:
- Provide end-user support for company-supported computers, applications, and platforms.
- Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
- Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
- Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your main tasks:
- Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- Process requests and incidents from end users.
- Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
- Deliver accurate information to end users about Digital & Technology (D&T) products or services.
- Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- Communicate any feedback or suggestions from end users to the relevant internal team.
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
- Create and modify accounts for new and existing employees.
- Perform first-level Digital & Tech Infrastructure tasks and activities.
- Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
- Determine the optimal solution based on the issue and details provided by end users.
- Guide users through the problem-solving process.
Your profile
Your profile:
- Experience as a help desk technician or in an end user support role
- Familiarity with help desk and remote control software
- Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
- Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers
- Knowledge of Windows 10, 11 Operating Systems, iOS
- Familiarity with Apple Business Manager, inTune, MDM
- Experience with Print Server and File Server permissions operations
- Ability to diagnose and resolve technical issues
- Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
- Strong communication skills
- Customer-oriented approach and composed demeanor
- Possession of a driving license
- English
- German
- French would be a plus
Work Experience:
- 3-5 years of work in a similar position
- Including 0-3 years Retail/Luxury industry
Education:
- IT Technician or Certificat fédéral de capacité (CFC) in IT area
- Additionally, Industry certifications (Microsoft, Apple, etc...) really appreciated
About Antaes
Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 15 consulting firms in Switzerland. We employ over 300 experienced consultants who share our passion.
With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:
- Organization and transformation consulting
- Industrial Engineering
- Information Systems Management
By joining our teams you will discover :
- A dynamic team in a start-up spirit
- Human support and career development monitoring
- Challenges to help develop your network
- Events: team building, meet-up, workshop, Winter Event ...
- An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)
Full Stack Java / React Developer
We're looking for a Full Stack Java / React Developer (M/F) to join our team on a strategic assignment for a major client in Lausanne. You will be involved in the design, development and maintenance of innovative web applications, while guaranteeing their performance and scalability.
Responsibilities :
- Participate in the analysis of business and technical requirements.
- Design and develop web applications using Java for the backend and React for the frontend.
- Ensure continuous integration, unit testing and production release of developed functionalities.
- Collaborate with product, design and DevOps teams to ensure optimal user experience.
- Maintain and develop existing applications.
- Write and maintain technical documentation.
- Guarantee code quality by respecting good development practices (clean code, TDD, CI/CD).
Industrialization Project Manager - Investment/Process
We are looking for an Industrialization Project Manager - Investment/Process (M/F) to support a major industrial player in the management and steering of strategic projects linked to investments and the improvement of production processes.
As an Industrailization Project Manager, your responsibilities will include :
- Achieve quality objectives with the support of technical experts.
- Leading needs analysis, integrating clients expectations and technical references to structure projects.
- Unite contributors around objectives and promote teamwork.
- Formalize industrial scenarios and technical solutions, monitor activities and identify risks.
- Justify necessary changes and contribute to continuous improvement plans and investment programs.
- Update project information and communicate on quality, risks, deadlines and costs.
- Lead follow-up meetings, deal with discrepancies and facilitate decision-making.
- Share best practices and contribute to the development of internal reference systems.
Maintenance Supervisor - Mechanics and Locksmithing
We are looking for a Maintenance Supervisor (M/F) to join an industrial site located in Satigny/La Plaine (Geneva, Switzerland). You will be a key player in the maintenance and continuous improvement of equipment, guaranteeing the safety and efficiency of operations.
As a Maintenance Supervisor, your duties will include :
- Ensure compliance with ATEX standards and guarantee the safety of on-site teams.
- Plan and supervise preventive and corrective maintenance work based on team skills.
- Lead, motivate and develop a team of technicians by maintaining an effective collaborative dynamic.
- Analyze breakdowns, propose appropriate solutions and follow up on interventions.
- Work closely with other departments to optimize plant reliability and implement best practices (5S, Lean, etc.).
Tech Support Specialist - Zurich
We are looking for a Tech Support Specialist Zurich to join our client's team. The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Zurich, Switzerland.
This role involves providing high-quality end-user support services to senior staff.
Your main goals:
- Provide end-user support for company-supported computers, applications, and platforms.
- Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
- Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
- Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your main tasks:
- Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- Process requests and incidents from end users.
- Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
- Deliver accurate information to end users about Digital & Technology (D&T) products or services.
- Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- Communicate any feedback or suggestions from end users to the relevant internal team.
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
- Create and modify accounts for new and existing employees.
- Perform first-level Digital & Tech Infrastructure tasks and activities.
- Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
- Determine the optimal solution based on the issue and details provided by end users.
- Guide users through the problem-solving process.
MV/LV Project Manager
- Planning, coordinating and monitoring electrical installation projects (transformer substations, cabling, distribution, connections, etc.).
- Managing internal and external technical teams
- Management of budget, deadlines and quality of deliverables
- Participation in calls for tender and follow-up of clients relations
- Compliance with current Swiss safety standards and regulations
Tech Support Specialist - Zurich
About the role
We are looking for a Tech Support Specialist Zurich to join our client's team. The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Zurich, Switzerland.
This role involves providing high-quality end-user support services to senior staff.
Your main goals:
- Provide end-user support for company-supported computers, applications, and platforms.
- Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
- Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
- Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your main tasks:
- Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- Process requests and incidents from end users.
- Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
- Deliver accurate information to end users about Digital & Technology (D&T) products or services.
- Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- Communicate any feedback or suggestions from end users to the relevant internal team.
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
- Create and modify accounts for new and existing employees.
- Perform first-level Digital & Tech Infrastructure tasks and activities.
- Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
- Determine the optimal solution based on the issue and details provided by end users.
- Guide users through the problem-solving process.
Your profile
Your profile:
- Experience as a help desk technician or in an end user support role
- Familiarity with help desk and remote control software
- Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
- Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers
- Knowledge of Windows 10, 11 Operating Systems, iOS
- Familiarity with Apple Business Manager, inTune, MDM
- Experience with Print Server and File Server permissions operations
- Ability to diagnose and resolve technical issues
- Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
- Strong communication skills
- Customer-oriented approach and composed demeanor
- Possession of a driving license
- English
- German
- French would be a plus
Work Experience:
- 3-5 years of work in a similar position
- Including 0-3 years Retail/Luxury industry
Education:
- IT Technician or Certificat fédéral de capacité (CFC) in IT area
- Additionally, Industry certifications (Microsoft, Apple, etc...) really appreciated
About Antaes
Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 15 consulting firms in Switzerland. We employ over 300 experienced consultants who share our passion.
With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:
- Organization and transformation consulting
- Industrial Engineering
- Information Systems Management
By joining our teams you will discover :
- A dynamic team in a start-up spirit
- Human support and career development monitoring
- Challenges to help develop your network
- Events: team building, meet-up, workshop, Winter Event ...
- An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)
