For one of our clients in the banking sector in Geneva, we are looking for a Service Delivery Manager to help coordinate infrastructure operations linked to IT production.
Your missions:
Manage change requests, support IT teams in the operational change management process, carry out impact and risk analyses.
Coordinate major production operations
Define roadmaps integrating infrastructure operation stages
Managing the timetable for major changes
Coordinate the management of major incidents
Ensure communication in connection with these incidents
Report and improve incident management
At least 6 or 7 years' experience in Service Delivery Management.
General knowledge of the technical architectures underlying IT production.
Accomplished IT production experience in the banking sector.
Good leadership skills.
Good knowledge of IT production industrialization and automation tools.
Mastery of ITIL practices (certification is an asset).
Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 10 consulting firms in Switzerland. We employ over 300 experienced engineers who share our passion.
With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:
By joining our teams you will discover :
An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)
For one of our clients in the banking sector in Geneva, we are looking for a Service Delivery Manager to help coordinate infrastructure operations linked to IT production.
Your missions:
Manage change requests, support IT teams in the operational change management process, carry out impact and risk analyses.
Coordinate major production operations
Define roadmaps integrating infrastructure operation stages
Managing the timetable for major changes
Coordinate the management of major incidents
Ensure communication in connection with these incidents
Report and improve incident management
At least 6 or 7 years' experience in Service Delivery Management.
General knowledge of the technical architectures underlying IT production.
Accomplished IT production experience in the banking sector.
Good leadership skills.
Good knowledge of IT production industrialization and automation tools.
Mastery of ITIL practices (certification is an asset).
An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)
Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 10 consulting firms in Switzerland. We employ over 300 experienced engineers who share our passion.
With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:
By joining our teams you will discover :