Service Delivery Manager

Service Delivery Manager
See all offers

Service Delivery Manager

Switzerland - Vaud
Digital and Information System
Permanent
1/17/2024
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About the role

For one of our clients in the banking sector in Geneva, we are looking for a Service Delivery Manager to help coordinate infrastructure operations linked to IT production.

Your missions:

  • Manage change requests, support IT teams in the operational change management process, carry out impact and risk analyses.

  • Coordinate major production operations

  • Define roadmaps integrating infrastructure operation stages

  • Managing the timetable for major changes

  • Coordinate the management of major incidents

  • Ensure communication in connection with these incidents

  • Report and improve incident management

For one of our clients in the banking sector in Geneva, we are looking for a Service Delivery Manager to help coordinate infrastructure operations linked to IT production.

Your missions:

  • Manage change requests, support IT teams in the operational change management process, carry out impact and risk analyses.

  • Coordinate major production operations

  • Define roadmaps integrating infrastructure operation stages

  • Managing the timetable for major changes

  • Coordinate the management of major incidents

  • Ensure communication in connection with these incidents

  • Report and improve incident management

Your profile

This is some text inside of a div block.
  • At least 6 or 7 years' experience in Service Delivery Management.

  • General knowledge of the technical architectures underlying IT production.

  • Accomplished IT production experience in the banking sector.

  • Good leadership skills.

  • Good knowledge of IT production industrialization and automation tools.

  • Mastery of ITIL practices (certification is an asset).

About Antaes

Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 10 consulting firms in Switzerland. We employ over 300 experienced engineers who share our passion.

 

With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:

  • Organization and transformation consulting
  • Industrial Engineering
  • Information Systems Management

 

By joining our teams you will discover :

  • A dynamic team in a start-up spirit
  • Human support and career development monitoring
  • Challenges to help develop your network
  • Events: team building, meet-up, workshop, Winter Event ...

An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)

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Service Delivery Manager

Switzerland - Vaud
Digital and Information System
Permanent

About the role

This is some text inside of a div block.

For one of our clients in the banking sector in Geneva, we are looking for a Service Delivery Manager to help coordinate infrastructure operations linked to IT production.

Your missions:

  • Manage change requests, support IT teams in the operational change management process, carry out impact and risk analyses.

  • Coordinate major production operations

  • Define roadmaps integrating infrastructure operation stages

  • Managing the timetable for major changes

  • Coordinate the management of major incidents

  • Ensure communication in connection with these incidents

  • Report and improve incident management

Your profile

This is some text inside of a div block.
  • At least 6 or 7 years' experience in Service Delivery Management.

  • General knowledge of the technical architectures underlying IT production.

  • Accomplished IT production experience in the banking sector.

  • Good leadership skills.

  • Good knowledge of IT production industrialization and automation tools.

  • Mastery of ITIL practices (certification is an asset).

Our positions are open to people who have been recognized as disabled workers. T&S Group promotes diversity and equality in the workplace. All qualified M/F candidates are considered for employment on an equal basis.

An @HappyAtWork certified company with a committed CSR policy (Ecovadis2023 Gold Medal)

About Antaes

Founded in 2007, Antaes is a Swiss management and technology consulting company ranked among the top 10 consulting firms in Switzerland. We employ over 300 experienced engineers who share our passion.

 

With offices in Switzerland, Singapore, Hong Kong and France, we support our Swiss and international customers at clients in the following areas:

  • Organization and transformation consulting
  • Industrial Engineering
  • Information Systems Management

 

By joining our teams you will discover :

  • A dynamic team in a start-up spirit
  • Human support and career development monitoring
  • Challenges to help develop your network
  • Events: team building, meet-up, workshop, Winter Event ...