Industrial Vision Engineer F/H

We are looking for a Tech Support Specialist Zurich to join our #Squad.

This is an exciting opportunity for which you will be part of a dedicated Squad and will contribute actively to our legendary future bringing Breitling's Digital & Tech Infrastructure & End-User Computing to state-of-the-art technology.

The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Breitling's Head office in Zurich, Switzerland.

This role involves providing high-quality end-user support services to senior staff.

Your main goals:

• Provide end-user support for company-supported computers, applications, and platforms.
• Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
• Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
• Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.

Your main tasks:

• Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
• Process requests and incidents from end users.
• Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
• Deliver accurate information to end users about Digital & Technology (D&T) products or services.
• Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
• Communicate any feedback or suggestions from end users to the relevant internal team.
• Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
• Create and modify accounts for new and existing employees.
• Perform first-level Digital & Tech Infrastructure tasks and activities.
• Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
• Determine the optimal solution based on the issue and details provided by end users.
• Guide users through the problem-solving process.

• Planning, coordinating and monitoring electrical installation projects (transformer substations, cabling, distribution, connections, etc.).
• Managing internal and external technical teams
• Management of budget, deadlines and quality of deliverables
• Participation in calls for tender and follow-up of clients relations
• Compliance with current Swiss safety standards and regulations

• Guarantee safety and compliance with standards (ATEX).
• Organize preventive and corrective maintenance.
• Manage and motivate a team of 10-15 people, and promote its development.
• Diagnose faults and propose solutions.
• Collaborate with other departments to improve equipment and processes.
• Implement continuous improvement principles (5S, Lean).
• Track and analyze maintenance data.

To join our Life Sciences team in Vaud, we are looking for an Engineering Project Coordinator in the pharmaceutical sector.

The project:

• Act as the central point in the project coordination,
• Facilitate and manage the "project cockpit" activities,
• Liaise with project leads and core teams,
• Follow > anticipate > expedite > escalate,
• Consolidate documentation to deliver an integrated project reporting system

In charge of the key "project coordination" activities :

Collect data - prepare reporting and correspondence

• Centralizing - orchestrating flow of information,
• Keeping key indicators and registers up to date,
• Ensure visibility short term activities,

Control / monitoring / expediting

• Preparing / anticipating,
• Hunting due / overdue actions,
• Ensure the scheduling follow-up of the critical due actions,
• Prepare key project meeting and MoM for follow-up,
• Owns the short term activities tracking log,
• Facilitating timely resolutions of critical issues.

• You will be involved in the production of biological/biotechnological products
• You will also be responsible for the preparation and processing and GMP-compliant documentation of production processes, as well as assisting in the processing of deviations, change procedures and CAPAs.
• You will also be responsible for other tasks such as:
• Maintaining GMP status for devices (e.g. maintenance, calibration, qualification)
• Collaboration in cross-site teams on internal and external projects
• Creation and review of documents such as work instructions and reports