
Job Description:
- Contribute to IT projects for Antaes clients
- Provide support to internal and external customers in accordance with SLAs
- Serve as the Single Point of Contact (SPOC) for customers, coordinating with internal resolution teams and the Service Desk to resolve issues
- Escalate complex issues to specialized teams in a timely manner
- Proactively identify service-related issues, perform diagnostics, and remain responsible for the issue until it is resolved
- Ensure the proper operation and maintenance of all internal and external systems
- Perform change management, configuration, design, and implementation of supported products
- Conduct analysis, definition, documentation, and testing of application and system enhancements
- Perform preventive and proactive maintenance and system monitoring
- Install, repair, and maintain hardware: desktop PCs, Office/ATI printers, switches, routers, IP phones, servers, and WAN equipment (modems/ISDN)
- Manage equipment replacement and spare parts inventory replenishment
- Perform cabling and hardware maintenance at the component level
- Provide on-site support to users during service transitions
- Manage local suppliers that provide services to the Operations centers
- Follow installation guidelines and industry best practices
- Document lessons learned, known issues, and operational knowledge to support continuous improvement
- Work on a 24/7 shift rotation or on-call basis as needed
- Help promote Antaes' services in addition to providing support to clients
Job Requirements:
- A degree or certificate in computer science, electrical engineering, or telecommunications.
- ITIL Foundation Certificate
- Entry-level certifications such as CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist
- 2–3 years of experience in network, application, or system support
- Direct experience managing external customers and meeting strict SLAs
- Knowledge of TCP/IP, LAN topologies, and basic Cisco configuration (assigning IP addresses, managing interfaces).
- Installation and maintenance of Microsoft, Linux, and Unix environments.
- Proficient in troubleshooting using PING, TRACEROUTE, and other diagnostic tools
Founded in 2007, Antaes is a Swiss management and technology consulting firm ranked among the top 15 consulting firms in Switzerland. We have more than 300 experienced engineers who share our passion.
With offices in Switzerland, Singapore, Hong Kong, and France, we support our clients and international clients by providing services in the following areas:
When you join our team, you’ll discover:
A company certified by @HappyAtWork with a strong commitment to CSR (Ecovadis Gold Medal 2023)
Job Description:
- Contribute to IT projects for Antaes clients
- Provide support to internal and external customers in accordance with SLAs
- Serve as the Single Point of Contact (SPOC) for customers, coordinating with internal resolution teams and the Service Desk to resolve issues
- Escalate complex issues to specialized teams in a timely manner
- Proactively identify service-related issues, perform diagnostics, and remain responsible for the issue until it is resolved
- Ensure the proper operation and maintenance of all internal and external systems
- Perform change management, configuration, design, and implementation of supported products
- Conduct analysis, definition, documentation, and testing of application and system enhancements
- Perform preventive and proactive maintenance and system monitoring
- Install, repair, and maintain hardware: desktop PCs, Office/ATI printers, switches, routers, IP phones, servers, and WAN equipment (modems/ISDN)
- Manage equipment replacement and spare parts inventory replenishment
- Perform cabling and hardware maintenance at the component level
- Provide on-site support to users during service transitions
- Manage local suppliers that provide services to the Operations centers
- Follow installation guidelines and industry best practices
- Document lessons learned, known issues, and operational knowledge to support continuous improvement
- Work on a 24/7 shift rotation or on-call basis as needed
- Help promote Antaes' services in addition to providing support to clients
Job Requirements:
- A degree or certificate in computer science, electrical engineering, or telecommunications.
- ITIL Foundation Certificate
- Entry-level certifications such as CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist
- 2–3 years of experience in network, application, or system support
- Direct experience managing external customers and meeting strict SLAs
- Knowledge of TCP/IP, LAN topologies, and basic Cisco configuration (assigning IP addresses, managing interfaces).
- Installation and maintenance of Microsoft, Linux, and Unix environments.
- Proficient in troubleshooting using PING, TRACEROUTE, and other diagnostic tools
Founded in 2007, Antaes is a Swiss management and technology consulting firm ranked among the top 15 consulting firms in Switzerland. We have more than 300 experienced engineers who share our passion.
With offices in Switzerland, Singapore, Hong Kong, and France, we support our clients and international clients by providing services in the following areas:
When you join our team, you’ll discover:
A company certified by @HappyAtWork with a strong commitment to CSR (Ecovadis Gold Medal 2023)